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April 06, 2005

"Rotten Apple..."

Fabulous Babe's birthday present from last year, the Mini iPod, gave up the ghost a few weeks ago. I called Apple to see about having it serviced under the warranty.

"We can't do that."

It seems that Apple's internal system showed an original purchase date of when I ordered the darn thing. After 20 minutes of providing airbill #'s that were still good a year later, invoice information and a great deal of being pleasant through gritted teeth I managed to get a reasonable person who sent out the return authorization number.


At this point Apple is replacing the entire unit. (Including the inscription which is why I ordered it from Apple directly.) I find some irony that despite having all of the facts in front of her the customer service rep was still being forced to tow the party line of honoring the original ship date vs. the actual ship date. I've been supporting these people since 1979 and this is the thanks I get? Bah. (I still have my Apple II+ with the two disk drives and the graphics tablet that causes the user to get dizzy from the RF interference.) I appreciate a policy but this was ridiculous.

There's a lesson for Jack here. When dealing with these sorts of things make sure you always kill them with kindness. One cross word and I would have been SOL immediately.

Posted by Jim at April 6, 2005 12:15 AM


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